Refund Policy

1. Digital Products Are Final

Due to the digital nature of the products and services offered on the Platform, all sales are generally final. Sellers may offer their own refund terms, which will be stated in the listing.

2. Case-by-Case Review

• Refund requests are reviewed on a case-by-case basis.
• Proven fraud, non-delivery, or significantly inaccurate listings may qualify for review.
• Decisions are made at the discretion of Neon Palms and the relevant seller.

3. How to Request a Review

If you believe your order qualifies, contact support through the contact page before taking any other action. Provide your order details and a clear description of the issue so it can be investigated.

4. Chargebacks

• You must contact support before initiating any chargeback or payment dispute.
• Chargebacks filed without first contacting support may result in account termination.
• Chargeback abuse and fraudulent disputes are strictly prohibited.

5. Platform Role

Neon Palms is a marketplace platform and is not the provider of the products sold. Refunds, where granted, are subject to the Terms of Service, including the limitation that Neon Palms' maximum liability is limited to fees paid directly to Neon Palms.