Buyer Protection Policy

1. Our Commitment

Neon Palms is a marketplace platform and is not a party to transactions between buyers and sellers. While we cannot guarantee any third-party listing, we provide tools and oversight designed to help protect buyers.

2. Vetted Sellers

• All sellers are reviewed before being approved to list on the Platform.
• Sellers who violate the rules may be suspended or permanently removed.
• Buyer feedback and complaints are used to keep the marketplace trustworthy.

3. Supervised Communication

• Deals and support are handled through the Platform so issues can be reviewed.
• Keeping communication on-platform is required for any protection to apply.
• Off-platform arrangements are not covered by any buyer protection.

4. Buyer Responsibilities

• Review all listing details carefully before purchasing.
• Provide accurate information and complete purchases in good faith.
• Contact support before initiating any chargeback or dispute.

5. Reporting an Issue

If an order has a problem, such as non-delivery or a significantly inaccurate listing, contact support through the contact page. Reports are reviewed case-by-case, and Neon Palms may intervene where appropriate.

6. Limitations

Buyer protection is discretionary and does not constitute a guarantee, warranty, or insurance. Neon Palms' maximum liability is limited to fees paid directly to Neon Palms, as described in the Terms of Service.