Question 1

How do I buy?

Accepted Answer

Browse the marketplace, open the listing you want, and follow the purchase flow to start a secure order with the seller. Always review the listing details before buying and keep communication on the Platform.

Question 2

How do I become a seller?

Accepted Answer

Anyone can apply on the Sellers page. Applications are reviewed manually, and Neon Palms may approve or deny any application at its discretion. Approved sellers get a dashboard to list and manage products.

Question 3

What payment methods are accepted?

Accepted Answer

Payments are processed through secure third-party payment providers. The available options are shown at checkout.

Question 4

How are sellers verified?

Accepted Answer

Every seller application is reviewed manually before approval. Sellers must follow the Seller Rules, and those who violate them can be suspended or permanently removed.

Question 5

Are refunds available?

Accepted Answer

Because products are digital, all sales are generally final. Refund requests are reviewed case-by-case, and proven fraud, non-delivery, or significantly inaccurate listings may qualify. See the Refund Policy for details.

Question 6

How do I contact support?

Accepted Answer

Open a support ticket from the contact page. Our team reviews messages and will get back to you as soon as possible.

Question 7

What happens if an order has issues?

Accepted Answer

Contact support before taking any other action. Provide your order details and a description of the problem so it can be reviewed. Do not file a chargeback before contacting support.

Question 8

How does buyer protection work?

Accepted Answer

Sellers are vetted, communication stays on the Platform, and issues can be reviewed case-by-case. Buyer protection is discretionary and only applies to on-platform activity — see the Buyer Protection Policy.

Question 9

How do payouts work for sellers?

Accepted Answer

Payouts are issued according to the Platform's payout process and schedule after a sale is completed.

Question 10

Why was my account suspended?

Accepted Answer

Accounts may be suspended or banned for rule violations such as fraud, chargeback abuse, harassment, off-platform payment solicitation, or other prohibited conduct. Neon Palms may take action at its sole discretion.

Frequently Asked Questions